Privacy Policy

Liberty Broadband, LLC. 

Privacy Policy and Customer Privacy Rights Effective date: October 2017 


Liberty Broadband knows Customers care about how their personally identifiable information (“Personal Information”) is used and shared, and Liberty Broadband takes Customers’ privacy seriously. Please read the following to learn more about Liberty Broadband’s Privacy Policy. 


By using the Service (as defined in the Terms of Service Agreement) or accessing Liberty Broadband’s website in any manner, Customer acknowledges that Customer accepts the practices and policies outlined in this Privacy Policy, and Customer hereby consents that Liberty Broadband will collect, use, store and share Customer’s Personal Information in the following ways. Remember that Customer’s use of the Service is at all times subject to Terms of Service Agreement, which incorporates this Privacy Policy by reference. Liberty Broadband Services are designed and targeted to U.S. audiences and are governed by and operated in accordance with the laws of the U.S. If Customer is not a U.S. citizen or does not reside in the U.S., Customer voluntarily consents to the collection, transfer, use, disclosure and retention of Customer Personal Information in the U.S. Customer also agrees to waive any claims that may arise under Customer’s own national laws. When Customer uses the Service, the Personal Information (as defined below) Customer sends and receives is transmitted over a wireless network, and may be subject to interception by unauthorized third parties who seek to do you harm. While it is Liberty Broadband’s objective to take reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information Customer sends and receives through the Service, Liberty Broadband cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free. Liberty Broadband recommends that you use caution when sending any Personal Information over the Internet and use encryption technology whenever possible. Liberty Broadband does not knowingly collect, solicit or use Personal Information from anyone under the age of 13. If Customer is under age 13, please do not attempt to register for the Services or send any Personal Information about yourself to Liberty Broadband. If Liberty Broadband learns that Liberty Broadband has collected Personal Information from a child under age 13, Liberty Broadband will delete that information as quickly as possible to the extent technically feasible. If a Customer believes that its child under age 13 may have provided Liberty Broadband Personal Information, please contact Liberty Broadband at


What types of information does this Privacy Policy cover? Liberty Broadband collects and stores various types of information about Customers and Customers’ use of the Service via the Liberty Broadband website, Help Desk and call centers, postal mail, the Liberty Broadband Facebook Page or other social network platforms or by other means, generally classified as Personal Information and Non Personal Information. Generally, Liberty Broadband gathers and uses Personal Information internally in connection with providing the Service to Customer, including to personalize, evaluate and improve the Service and Liberty Broadband’s ability to provide the Service to Customer, to contact Customer, to respond to and fulfill Customer requests regarding the Service, and to analyze how Customer uses the Service.

What Information does Liberty Broadband collect and how does Liberty Broadband use this Information? Personal Information is the information Customer provides to Liberty Broadband voluntarily or passively through Customer use of the Service and/or website, and which is directly associated with or reasonably linked to a specific person, computer or device. For example, through the registration process, when the equipment to provide the Service is installed, maintained or upgraded at Customer’s premises, when Customer contacts Liberty Broadband regarding the Service, and through Customer account settings, Liberty Broadband collects and stores Personal Information such as Customer name, email address, phone number, billing address and billing information (such as credit card account number or other financial account information), service address, and the nature of any of Customer devices or other property making use of the Service. Customer may be required to provide certain Personal Information to Liberty Broadband in order to register with Liberty Broadband, to assist Liberty Broadband in improving Customer’s Service or troubleshooting problems Customer is experiencing with the Service, Customer computer or device, or otherwise to improve the quality of the Service. Liberty Broadband will communicate with Customer if Customer has provided Liberty Broadband the means to do so. Some forms of Non-Personal Information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer or device, or is combined with other forms of Personal Information. 


Liberty Broadband Privacy Policy Effective Oct, 2017  Non-Personal Information Website Information, Use of Cookies and other Similar Tracking Technology. When you visit Liberty Broadband’s website, Liberty Broadband will collect various types of Non-Personal Information, such as information on Liberty Broadband server logs from Customer’s browser or device, which may include Customer IP address, unique device identifier, “cookie” information, the type of browser and/or device you’re using to access the Service, and the page or feature Customer requested. (IP Address and device identifiers are traditionally classified as Non-Personal Information, unless Liberty Broadband is required to do so otherwise under applicable law.) Cookies” and “web beacons” are text file identifiers LibertyBroadband transfers to Customer’s browser or device that allow Liberty Broadband to recognize Customer’s browser or device and tell Liberty Broadband how and when pages and features on the Liberty Broadband website are visited, by how many people, and other activity on the website. Customer can change the preferences on Customer’s browser or device to prevent or limit Customer’s device’s acceptance of cookies, web beacons or other similar technology, but this may prevent Customer from taking advantage of some of the features on the Liberty Broadband website, or accessing certain functions and conveniences. Liberty Broadband also uses Personal Information and Non-Personal Information to enhance the Liberty Broadband website and Liberty Broadband Service offerings. Liberty Broadband will continue to conduct analytics on Liberty Broadband website performance; Customer may not opt-out of this use of cookies or other Personal Information or Non-Personal Information. Technology is improving every day and to improve Liberty Broadband’s Services’ operation and function Liberty Broadband may introduce new technologies and monitoring techniques without advance notice or consent from Customer. Liberty Broadband may also use third party providers to conduct such internal analyses. Network Information:  Liberty Broadband also collects and stores Network Information, information about Customer access to, and use of, the Liberty Broadband network, which may or may not be directly associated with or reasonably linked to a specific person, computer or device. 


How we use Network Information: We use Network Information to monitor and enhance the performance of the Liberty Broadband network. Liberty Broadband will not monitor the content of the websites viewed or email communications as part of Liberty Broadband’s standard network management. 


Generally, Liberty Broadband will only monitor and preserve the following Network Information:  When Customer is using the Service;  How Customer is using the Service, amount of data being sent or received, or other activity;  The amount of data Customer is transmitting and receiving through the Service. General information regarding the performance of the Provider Equipment installed on Customer’s property or at Customer’s premises, and its interaction with the rest of Liberty Broadband’s network. 


However, Liberty Broadband reserves the right to, and may, monitor, access, review and preserve any Network Information and/or content in the following situations:  In response to an inquiry from Customer or an another Authorized User on Customer’s account regarding Customer or their use of the Service or problems Customer or they are experiencing using the Service;  If Liberty Broadband has reason to believe Customer is using the Service in violation of Terms of Service Agreement or any applicable statutes, rules, ordinances or regulations; If Liberty Broadband has reason to believe Customer use of the Service is negatively affecting other Customers; or  Liberty Broadband is required by law or legal process to do so, or when Liberty Broadband a good faith belief that Liberty Broadband is required by law or legal process to do so. 


Will Liberty Broadband share Customer Personal Information? Liberty Broadband will share Customer Personal Information with its Affiliates and with other third parties as described in this section for the following reasons: To Operational Service Providers: Liberty Broadband contracts with other companies and people to perform tasks or services on Liberty Broadband’s behalf and need to share Customer Personal Information to provide products or services to Customers. Unless Liberty Broadband tells Customer differently, Liberty Broadband does not grant its Operational Service Providers any right to use the Personal Information Liberty Broadband shares with them beyond what is necessary to assist Liberty Broadband.  For Business Transfers/Restructuring: Liberty Broadband may choose to buy or sell assets, or Liberty Broadband may sell assets or be sold. In these types of transactions, customer Personal Information is typically one of the business assets that would be disclosed and transferred. Also, if Liberty Broadband (or Liberty Broadband’s assets) are acquired, or Liberty Broadband goes out of business, enter bankruptcy, or go through some other change of control, including restructuring, reorganization or financing arrangements, Personal Information could be one of the assets disclosed, transferred to or acquired by a third party. For Protection of Liberty Broadband, and Our Affiliates, Employees, Operational Service Providers, Users and Subscribers and Public Safety: Liberty Broadband reserves the right to access, read, preserve, and disclose any Personal Information Liberty Broadband has access to if Liberty Broadband believes doing so will implement and/or enforce the Terms of Service Agreement, Privacy Policy or any legal document; protect our Network(s), website(s), and company assets; protect the interests, rights, property, and/or safety of Liberty Broadband or Our Affiliates, employees and officers/directors, Operational Service Providers, Users and Subscribers, agents, third party licensors or suppliers, or the general public.  When Required by Law or in Response to Legal Process: Liberty Broadband reserves the right to access, read, preserve, and disclose any Personal Information to which Liberty Broadband has access if Liberty Broadband is required by law or legal process to do so, or if Liberty Broadband has a good faith belief that Liberty Broadband is required by law or legal process to do so. 


Is Customer Personal Information secure? Liberty Broadband endeavors to protect the privacy of Customer’s account and other Personal Information Liberty Broadband holds in its records using reasonable administrative, technical and physical security measures. However, Liberty Broadband cannot and does not guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of Personal Information at any time. Customer’s account is protected by a password for Customer privacy and security. It is Customer’s responsibility to prevent unauthorized access to Customer’s account and Personal Information by selecting and protecting Customer password and/or other sign-on mechanism appropriately and limiting access to Customer computer, tablet or device and browser by signing off after Customer has finished accessing Customer’s account. Customer is required to notify us immediately if Customer’s password or account has been disclosed to a person whose name does not appear on Customer’s account, even if you have allowed such disclosure. Customer understands, acknowledges and agrees that Customer is solely responsible for any use of Liberty Broadband Services via Customer’s username and password. Additionally, if Customer contacts Liberty Broadband, Liberty Broadband will ask Customer for verification of Customer’s identification and account. Liberty Broadband will not send an email or text, nor should Customer respond to any email or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver’s license number. If Customer receives an email or text requesting any such information from Liberty Broadband or someone that claims they are with Liberty Broadband or Our Affiliates please contact us immediately:


What Personal Information can Customers access, modify and/or delete? Generally, Customer may access the following Personal Information in Customer’s account:  Full name Username and password Email address Telephone number Billing and Service address  Account and billing information. Customer may access, and, in some cases, edit or delete the Personal Information listed above. Liberty Broadband may also maintain Personal Information regarding Customer and Customer’s use of the Service after Customer is no longer a Liberty Broadband customer as required by Liberty Broadband’s business practices, by law, and/or tax reporting purposes. The information Customer can view, update, and delete may also change. If Customer has any questions about viewing or updating information Liberty Broadband has on file about Customer, please contact Liberty Broadband at


What third party disclosure choices do Customers have? Customer can always choose not to disclose Personal Information to Liberty Broadband; however, certain Personal Information is necessary for Liberty Broadband to provide the Service to Customer. Customer may not opt out of Liberty Broadband’s use of cookies or other similar technology, or use of Customer’s Personal Information and Non-Personal Information for Liberty Broadband’s internal analytics used to monitor activity on Liberty Broadband’s website, measure Liberty Broadband Service performance, or to operate and protect the Liberty Broadband network. 

Will this Privacy Policy ever change? Yes, Liberty Broadband is constantly working to improve the Service, so Liberty Broadband will need to update this Privacy Policy from time to time as Liberty Broadband’s business practices change and service offerings increase, and/or there are changes in local, state or federal laws. Additionally, Liberty Broadband will also make stylistic, organizational and/or grammatical changes to present Liberty Broadband privacy practices in a user-friendly easy-to-read manner. Liberty Broadband will alert Customers to any such changes by placing a notice on with the effective date of the revised Privacy Policy, and/or by sending Customers an email, or by some other means to the extent required by law. Please note that if Customers have not provided Liberty Broadband with Customer’s email address or Customer has not updated Customer contact information, those legal notices will still govern Customer use of the Service, and Customer is still responsible for reading and understanding all notices posted on Liberty Broadband’s website. Customer’s continued use of the Service or website after notice of any changes have been provided will indicate Customer’s acceptance of such changes, except where further steps are required by applicable law. Use of Customer’s Personal Information is primarily governed by the Privacy Policy in effect at the time Customer subscribed to the Service or visited the Liberty Broadband website. If Liberty Broadband elects to use or to disclose Personal Information that identifies Liberty Broadband as an individual in a manner that is materially different than that stated in the Privacy Policy in effect at the time you subscribed to the Service or visited the Liberty Broadband website, Liberty  Broadband will provide Customer with an opportunity to consent to such use or disclosure. Depending on the circumstances, that consent may include an opt-out. 


What if you have questions or comments about this Privacy Policy? If you have any questions or concerns regarding Liberty Broadband’s privacy practices and policies, please contact Liberty Broadband at